If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Unwanted items can be returned by post at the customer’s own cost or in person to our store.

             Returning an item by post 

  • Download a returns form here or, if you do not have a printer, use the packing slip you received in your parcel.
  • Indicate which items you are returning and the reason for the return. Enclose the completed form within your package and send the parcel to the address

Nicci Fairbank Creative Works 
Hunters Hill, 
Downs Lane
Leatherhead KT22 8JH

  • Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return. 

Local Returns 

Contact Nicci by email at to arrange drop off. 

When to expect your refund

Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.

Refunds will be credited to your original method of payment. If your card expires before we process your refund, please contact Nicci Fairbank  with your order number, postcode and new card details. 


Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.

Cancelling your order

You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.

Amending an order

We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact as soon as possible after placing your order and we will do our best to help.

Faulty or damaged items

If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item. 

If a fault develops outside of the 30 day return period, email us at  before you return the item so we can discuss the fault with you and agree the best way forward.